Siamo felici di presentare il nuovo programma basato sul miglioramento delle tecniche di comunicazione in inglese: apprendere tecniche di comunicazione e di efficacia meta linguistica esercitando la lingua inglese con trainers madrelingua.
il corso si terrà sia in Lodi che in Milano in mini classi in orario condiviso
Dalla settimana del 10 giugno 2014 per un mese, 2 volte la settimana segui il programma gratuito rivolto a tutti i tesserati CUPI ed esercita la tua capacità espressiva in inglese con un coaching di primo livello.
a seguire informazioni circa i moduli che affronteremo durante il nostro corso di formazione di intensificazione
What is communication // Sharing information through ideas, feelings, perceptions, attitudes, expectations etc. // How do you communicate currently // What works and what doesn’t work // What is it you are trying to communicate with others // How might others perceive what you are trying to communicate
Types of communication
Verbal Tone of voice // Non Verbal Gestures, body language, posture, facial expressions // We communicate more non verbally than we do verbally // Visual Posters, social media, advertisements, movies, pictures etc // Written Press releases, newspaper articles, blogs, emails etc
Aspects of communication
Listening Don’t want to miss anything because aren’t listening to what others are saying // Allows you to understand how others are feeling // Observing Some people don’t speak up, so observing their behavior can be helpful // Tells a lot about how a person feels about a particular subject Important in understanding how others are interpreting information // Analyzing Allows you to understand everything going on and all information // Also helps how you understand the information // Interpreting How you understand something // Asking questions // Gives a better understanding of what needs to be communicated // Clears up misunderstandings // Evaluating Allows you to see any improvements that need to be made // Be critical and see what works and what doesn’t work and where to go from there // Regroup and make a plan for future endeavors // Collaborating Team work- being able to work together and accept and incorporate many people’s ideas is essential. It gives a better understanding of what is being communicated and what is trying to be achieved.
Listening Very important for being an effective communicator // Give undivided attention to the speaker-pick up on non verbal clues (body language etc) // Try not to interrupt unless something needs to be clarified // Show you are interested in what the speaker is saying and how the speaker is feeling // Body language // The way you look, listen, how much eye contact you have or react or act to the speaker tells more about how you are feeling than words Be aware of differences in individuals. // Different countries or cultures have different body language than you do. // Everyone uses their non verbal communication skill set differently. Look at the non verbal communication as a whole. // Don’t read too much into the gestures. // It’s easy to lose eye contact once in a while, that doesn’t mean they are disinterested. // When you are the speaker, make sure your gestures line up with what you are saying. // If you say one thing, your body language should reinforce it. // Body language should convey a positive message.
Maintain relaxed, positive state of awareness so you can remain emotionally available and engaged in the speaker // Recognize when you are becoming stressed // Take a minute to calm down and figure out whether this is a conversation to continue or postpone // Take a few deep breaths to quickly manage stress If necessary, agree to disagree and take a break from the conversation to allow everyone to cool down
Knowing and understanding how the other person feels can help you to understand what they are trying to communicate with you. // Helps you to understand and empathize what is really troubling others It helps you understand what you really want This will allow you to build strong, trusting relationships and think creatively, solve problems and resolve conflicts
Seven C’s of Communication
Clear – Be clear about goal/message Purpose Easy to understand People shouldn’t have to make assumptions on what you are trying to say
Concise – Stick to the point and keep it brief Eliminate filler words like “for instance,” “literally,” or “basically” etc Remove unnecessary sentences // Make sure the point is not repeated in different ways
Concrete – Gives your audience a clear picture of what you are telling them There are details, vivid facts and focus
Correct – Error free communication // Make sure it fits audience level of education or knowledge No grammatical errors Everything is spelled correctly
Coherent – Logical All points are connected and relevant to the main topic // Tone is consistent
Complete – Audience has all the information they need // The audience knows exactly what they have to do // All relevant information is included- contact info, locations, dates, times etc
Courteous – Friendly, open and honest Not passive aggressive and no hidden insults or jabs at the audience Keep reader’s viewpoint in mind Empathetic to needs
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The program is offered for free of charge for all CUPI’s members